Refund policy

At ALLUREBYLEENA, we carefully check and pack every order before dispatch. Please read our exchange policy before placing your order.

Exchange Policy

* We do not offer refunds or cash returns. We only provide exchanges.
* Please contact us within 24 hours of receiving your order to request an exchange. Requests made after 24 hours will not be accepted.
* Products must be unused, unopened, and in their original condition and packaging to qualify for an exchange.
* Products that have been used, opened, damaged, or altered after delivery are not eligible for exchange.
* For hygiene and safety reasons, opened/used makeup, skincare, perfumes, and personal-care products cannot be exchanged.
* If you receive a wrong, damaged, or defective item, please contact us within 24 hours of delivery and provide clear photos/videos of the product and packaging. We will review the issue and assist accordingly.
* Exchange approval is subject to inspection of the returned item.
* Sale, clearance, discounted, and promotional items may be subject to different exchange conditions. Please check the product/sale terms before placing your order.
* Customers are responsible for ensuring that the product is securely packed when sending it back for an approved exchange.

Important

Once the 24-hour exchange period has passed, the order will be considered final sale, and no exchange or refund request will be accepted.

By placing an order with ALLUREBYLEENA, you acknowledge and agree to the terms of this Return & Exchange Policy.